Accessibility - CornwallKofChall

The Cornwall Knights of Columbus Hall
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Accessibility
Accessible Customer Service Policy
1. PURPOSE & SCOPE

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is the Provincial Legislation with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025.
This policy is in accordance with the Accessibility Standards for Customer Service Ontario Regulation 429-07 and addresses the following:
The provision of goods and services to persons with disabilities
The use of assistive devices by persons with disabilities
The use of service animals by persons with disabilities
The use of support persons by persons with disabilities
Notice of temporary disruptions in services and facilities
Staff training
Customer feedback regarding the provisions of goods and services to persons with disabilities
Notice of availability and format of documents

2. POLICY STATEMENT
The Cornwall Columbus Club  strives at all times to provide equitable treatment with respect to goods and services without discrimination and harassment as prohibited by the Ontario Human Rights Code and the AODA. The Cornwall Columbus Club is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. Persons with disabilities will benefit from the same services, in the same place and in a similar way as other customers. Management will ensure that all employees are properly trained on policies, practices and procedures that affect the way goods and services are provided to persons with disabilities. Employees will also be trained on an ongoing basis when changes are made to these policies, practices and procedures. Employees shall follow the policies, practices and procedures outlined when dealing with persons with disabilities.
3. PROVIDING GOODS & SERVICES TO PERSONS WITH DISABILITIES
The Cornwall Columbus Club  is committed to excellence in service all customers including persons with disabilities and we will carry out our functions and responsibilities in the following areas:
3.1 COMMUNICATION
The Cornwall Columbus Club will communicate with persons with disabilities in ways that take into consideration their disability. Employees will be trained on how to interact and communicate with persons with various types of disabilities.
3.1.1 Telephone Communications
The Cornwall Columbus Club is committed to providing fully accessible telephone service to our customers. We will train employees to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by email, or letter if telephone communication is not suitable to their communication needs or is not available.
3.2 USE OF ASSISTIVE DEVICES, SERVICE ANIMALS AND SUPPORT PERSONS
The Cornwall Columbus Club  will ensure that the access, use and benefit of goods or services are not compromised for persons with disabilities who require the use of assistive devices or who are accompanied by a service animal or support person.
3.2.1 Assistive Devices         
Assistive devices required by a person with a disability is permitted except where the device may pose a risk to the health and safety of a person with a disability or the health and safety of others on the premises.
3.2.2 Service Animals
A guest with a disability that is accompanied by a service animal will be allowed access to premises that are open to the public unless otherwise excluded by law. Examples of service animals include dogs used by people who are blind, hearing alert animals for people who are deaf, deafened or hard of hearing, and animals trained to alert an individual to an oncoming seizure and lead them to safety.
If a service animal is excluded by law, the Cornwall Columbus Club  will ensure that alternative methods to allow the person with a disability to use or benefit from our goods and services, whenever reasonably possible
If it is not readily apparent that the service animal is being used by the guest for reasons relating to his or her disability, the Cornwall Columbus Club  may request verification
A guest that is accompanied by a service animal is responsible for maintaining care and control of the animal at all times
If a health and safety concern presents itself, for example in the form of a severe allergy to the animal, the Cornwall Columbus will make all reasonable efforts to accommodate the needs of all individuals
No service animal can be evicted, excluded or separated from its owners unless the animal demonstrates behaviour posing a direct threat to the health and safety of others
Those who object to the presence of a service animal will be consulted individually to find a compromise that does not hinder access for the individual with a disability
In the event that a service animal must be separated from an individual, reasonable steps will be taken to serve the customer and address the safety and well-being of the service animal.

3.2.3 Support Persons
A support person is an individual who accompanies a guest with a disability to help his or her communication, mobility, personal care or medical needs or with accessing goods and/or services. All support persons are welcome at the Cornwall Columbus. Cost for goods and services for a support person accompanying a person with a disability will be the responsibility of the support person.
3.3 NOTICE OF TEMPORARY DISRUPTION TO FACILITIES OR SERVICES
The Cornwall Columbus will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and service counters on our premises.
4. STAFF TRAINING
The Cornwall Columbus will provide training to all employees and all those who are involved in the development and approvals of customer service policies, practices and procedures. This training will be provided to all new employees and on an ongoing basis to ensure all employees stay current with any policy or procedural changes as it relates to the AODA Customer Service Standard. The training will include:
The purposes of the AODA, 2005 and the requirements of the customers service standard
How to interact and communicate with persons with various types of disabilities
How to interact with persons with disabilities who use an assistive device, service animal or a support person
How to use relay services for telephone communications
What to do if a person with a disability is having difficulty accessing goods and services at the Cornwall Columbus
Current policies, practices and procedures relating to the customer service standard

5. FEEDBACK PROCESS
The ultimate goal of the Cornwall Columbus Club is to meet and surpass customer expectations while service customers with disabilities. Comments on our services regarding how well those expectations are being met are welcomed and appreciated. Feedback regarding the way the Cornwall Columbus Club provides goods and services to persons with disabilities can be made by email to cornwallcolumbusclub@gmail.com or verbally to the Manager.
6. MODIFICATIONS TO THIS OR OTHER POLICIES
The Cornwall Columbus Club is committed to developing customer service policies that respect and promote dignity and independence of persons with disabilities. Therefore, no changed will be made to this policy before considering the impact on persons with disabilities. The Cornwall Columbus Club will provide policy and procedure documents produced by the Cornwall Columbus Club in an alternative format upon request, within a reasonable amount of time.
7. QUESTIONS ABOUT THIS POLICY
This policy exists to achieve service excellence to customers with disabilities. If there are any questions on this policy or someone would like to obtain this document in an alternate format, please feel free to contact us by mail, phone, or email.
Cornwall Columbus Club
205 Amelia Street,
Cornwall, Ontario,
K6H 3P3
Tel: 613-932-7600
Email: cornwallcolumbusclub@gmail.com

Integrated Accessibility Standards Policy
1. PURPOSE & SCOPE

The Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA) in 2005. It is the goal of the government of Ontario to make Ontario accessible by 2025. The Cornwall Columbus Club (Cornwall Columbus Centre) is committed to complying with the Accessibility for Ontarians with Disabilities Act, 2005 and all of the standards under it in order to meet the accessibility needs of persons with disabilities in a timely manner.
2. POLICY STATEMENT
The Cornwall Columbus Club is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by identifying, removing and preventing barriers to accessibility and meeting accessibility standards in accordance with the AODA.
3. ACCESSIBILITY PLAN
The Cornwall Columbus Club will establish, implement, maintain and document a Multi-Year Accessibility Plan outlining the Cornwall Columbus Clubs’s strategy to identify, remove and prevent barriers and increase accessibility for persons with disabilities, in accordance with the Cornwall Columbus Club. The Multi-Year Accessibility Plan will be reviewed and updated at least once every five years.
4. TRAINING
The Cornwall Columbus Club is committed to ensuring that all employees, volunteers, and all other persons who provide goods, services and facilities on the Cornwall Columbus Club’s behalf, and persons participating in the development and approval of the Cornwall Columbus Club’s policies, are provided with appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities, and are provided with such training as soon as practicable.
5. INFORMATION AND COMMUNICATION STANDARDS
The Cornwall Columbus Club is committed to complying with the provisions of the AODA in respect of this requirement, with the objective of making applicable company information and communications accessible to persons with disabilities.
5.1 Accessible Websites and Web Content
In accordance with the IASR, the Cornwall Columbus Club will ensure that our public websites and online content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A (new websites and online content) to Level AA for all content by January 1, 2021.
5.2 Feedback
The Cornwall Columbus Club is committed to ensuring a positive customer experience and that the process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.
Feedback can be provided in the following ways:
Feedback form (comment card) that can be provided by the establishment on site
In person or by phone to the Manager of the establishment
Telephone: 613-932-7600
Email: cornwallcolumbusclub@gmail.com
By mail:

Cornwall Columbus Club
205 Amelia Street,
Cornwall, Ontario,
K6H 3P3


5.3 Accessible Formats and Communication Supports
Upon request, the Cornwall Columbus Club will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities. The Cornwall Columbus Club will do so in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.
The Cornwall Columbus Club will consult with the person making the request in determining the suitability of an accessible format or communication support. The Cornwall Columbus Club will also notify the public about the availability of accessible formats and communication supports.

5.4 Emergency Procedure, Plans or Public Safety Information
The Cornwall Columbus Club is committed to complying with the provisions of the AODA in respect of this requirement, with the objective of making our company premises safer for persons with disabilities during emergency circumstances.
Emergency procedures, plans and public safety information that are prepared by the Cornwall Columbus Club and made available to the public, will be made available in an accessible format or with appropriate communication supports, upon request.
6. EMPLOYMENT STANDARDS
The Cornwall Columbus Club is committed to complying with the provisions of the AODA in respect of this requirement, with the objective of making the recruitment process accessible to persons with disabilities.
6.1 Recruitment, Assessment or Selection Process
The Cornwall Columbus Club will notify job applicants, when they are individually selected to participate further in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used.
If a selected applicant requests an accommodation, the Cornwall Columbus Club will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

6.2 Notice to Successful Applicants
When making offers of employment, the Cornwall Columbus Club will notify the successful applicant of its policies for accommodating Employees with disabilities.
6.3 Informing Employee of Supports
The Cornwall Columbus Club will inform its employees of its policies (and any changes to those policies) used to support Employees with disabilities, including but not limited to policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as practicable after commencing employment.
6.4 Accessible Formats and Communication Supports for Employees
Upon the request of an employee with a disability, the Cornwall Columbus Club will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform the employee’s job, and information that is generally available to other employees.
In determining the suitability of an accessible format or communication support, the Cornwall Columbus Club will consult with the employee making the request.
6.5 Documented Individual Accommodation Plans
The Cornwall Columbus Club will maintain a written process for the development of documented individual accommodation plans for employees with disabilities. If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.
In addition, the plans will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided.

6.6 Return to Work Process
The Cornwall Columbus Club will develop and have in place a documented return to work process for its Employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.
The return to work process will outline the steps the Cornwall Columbus Club will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.

6.7 Performance Management, Career Development and Advancement & Redeployment
The Cornwall Columbus Club will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.
6.8 Workplace Emergency Response Information
The Cornwall Columbus Club will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if the Cornwall Columbus Club is aware of the need for accommodation due to the employee’s disability. The Cornwall Columbus Club will provide this information as soon as practicable after becoming aware of the need for accommodation. Where the employee requires assistance, the Cornwall Columbus Club will, with the consent of the employee, provide the workplace emergency response information to the person designated by the Cornwall Columbus Club to provide assistance to the employee.
The Cornwall Columbus Club will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee’s overall accommodations needs or plans are reviewed and when the Cornwall Columbus Club reviews its general emergency response practices.

7. QUESTIONS ABOUT THIS POLICY
The Cornwall Columbus Club AODA Integrated Accessibility Standards Policy will be reviewed and updated on an annual basis. If you have any questions on this accessibility plan or would like to obtain this document in an alternate format, please feel free to contact the office by mail, phone, or email.
Cornwall Columbus Club
205 Amelia Street,
Cornwall, Ontario,
K6H 3P3
Tel: 613-932-7600
Email: cornwallcolumbusclub@gmail.com
Serving the community for over a 100 years
Copyright 2022
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